Refund policy
Refund, Return & Cancellation Policy
1. Digital Downloads
All digital products are available for instant download. Because access is granted immediately, refunds or cancellations aren’t possible once the download begins.
By completing your purchase, you agree to immediate access and acknowledge that your right to cancel ends once the download starts — in line with UK, EU, and international consumer regulations.
Can I cancel my digital order?
No. Once the digital download has started or the file has been accessed, the order cannot be cancelled or refunded.
If you believe a file is faulty or not as described, email us within 14 days of purchase with:
- Your order number
- A short description of the issue
- Supporting screenshots or evidence
Once reviewed, we’ll repair, replace, or refund the product if a genuine fault is confirmed.
2. Posters and Prints
We aim to minimise waste, reduce paper use, and lower unnecessary carbon emissions as part of our sustainability commitment.
Returns
We accept returns within 14 days of delivery.
Items must be returned in their original condition and packaging. Return postage costs are the responsibility of the buyer.
Once the returned item has been received and inspected, a refund will be issued. Original outbound shipping costs (where applicable) are non-refundable.
If the issue stems from an incomplete address, uncollected parcel, or failed delivery attempts, outbound shipping costs will be deducted from any refund.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, contact us within 14 days of delivery with:
-
Your order number
-
A brief description of the issue
-
Clear photos of the damage or error
Once verified, we will send a free replacement or issue a full refund if a replacement is not possible.
Order Cancellations
You may cancel your order provided production has not started.
Once printing begins, the order enters an automated fulfilment process and cannot be cancelled.
If you contact us as soon as possible — ideally within a few hours of placing your order — we will attempt to stop production and issue a full refund.
Once an order has entered production, it is final.
3. Need Help?
We’re a small, independent studio that cares about what we send out and who we send it to. If something’s gone wrong or you’re unsure, just drop us a message — we’ll make it right.